FAQs

Frequently Asked Questions

Do you have a question for us? Please review below to see if we have already answered your question. We will update this periodically as new questions come in. You may submit a question through our contact form.

Thank you so much for your interest. Our first priority is to make The Purple Teddy Bear story and Teddy available for purchase and work through all the logistics to do just that.
Many of my paintings have been made into cards — suitable for all occasions and ready to frame. Likely these will be the first item we explore to add to the site, and then we will expore the logistics around selling (and shipping) the prints. Though at local venues I’ve sold prints and original artwork in frames or with mats, we still need to decide how to sell them on the site (framed, matted only, or simply as prints available to be matted and framed as you choose).

We welcome any and all feedback on what products or prints you’d like us to make available on the site. You may do this through the contact form. Again, thank you for your interest.

Yes. Please go to the CONTACT form and write Mailing List in the subject area.

This policy covers how we use your personal information. We take your privacy seriouslyand will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your: billing address, shipping address and email address

We do not collect any credit card or other financial data. All payments are processed through PayPal.

We also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to anyone.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not collect nor do we have access to your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

We are not taking phone orders at this time.

At this time we are processing all payments through PayPal. PayPal accepts bank accounts, credit cards, debit cards and also offers PayPal credit.

Yes. We occasionally offer coupons at events, through our social media sites, or in partnership with a worthy cause. Promotional pricing may be offered at different times throughout the year.

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of your purchase. Please use the CONTACT form and write “return” in the subject line. Include the specific item(s) you wish to return and the reason for returning them.

Return Exceptions

Merchandise that has been damaged, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, whichwill be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Turnaround
All consumer orders are shipped within 72 hours Monday – Saturday. All retail deliveries are scheduled within 72 hours and delivered in person within 5 business days.

Carriers

We use USPSto deliver our consumer orders.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, box dimensions and your location. A small packaging & handling (P&H) fee is added to the shipping cost to cover packaging supplies.Before the final checkout page you will be shown the cost of shipping with P&H, and can choose the method that meets your cost & delivery needs or you may cancel your order.

Back Orders

If an item goes on back order, we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

We only ship within the United States.

All graphics, logos, page headers, icons, feature and service names included in or made available through www.janietesch-cassady.com are trademarks, servicemarks, or other intellectual property of Tesch5 LLC. Such trademarks and other intellectual property may not be used in any manner that is not authorized by law or expressly by Tesch5 LLC in writing, or in any manner likely to cause confusion, or that disparages or discredits www.janietesch-cassady.com or Tesch5 LLC. All other trademarks not owned by Tesch5 LLC that appear on this website are the property of their respective owners. All rights reserved.

All content and images made available through this website remain the property of www.janietesch-cassady.com and Tesch5 LLC. You may store, print and display the content supplied solely for your personal use. You are not permitted to link, publish, manipulate, distribute or otherwise reproduce, in any format, any of the content on this site or related to this site without the express written permission of Tesch5 LLC.

www.thepurpleteddybear.com is linked to www.janietesch-cassady.com. It is owned by Tesch5, LLC and has the same rights and priviledges addressed above.

Please go to our CONTACTpage to submit your question for Customer Service.